Terms and Conditions
Terms & Conditions – Sneakerhead
Welcome to Sneakerhead. By placing an order with us, you agree to the following terms and conditions. Please read them carefully before making a purchase.
1. Product Information
At Sneakerhead, we offer UA (Unauthorized Authentic) quality sneakers. These sneakers are manufactured in factories with high-level detailing and craftsmanship similar to original models. Our goal is to provide premium-quality sneakers at an affordable price while maintaining excellent design accuracy and comfort.
Product images and descriptions are provided to give customers a clear idea of the product. However, slight variations in color or minor detailing may occur due to lighting, photography, or manufacturing differences.
2. Order Confirmation
Once an order is placed, customers will receive confirmation through our communication channels (such as Instagram, WhatsApp, or website). Orders will be processed only after confirmation.
Sneakerhead reserves the right to cancel any order due to:
Product unavailability
Incorrect pricing
Suspicious or fraudulent activity
In such cases, customers will be notified and refunded if payment has already been made.
3. Return Policy
Sneakerhead maintains a strict no-return policy.
Returns will not be accepted if:
The product is damaged after delivery due to customer handling
The product has been used, worn, or altered
The customer changes their mind after receiving the product
4. Exchange Policy
We aim to provide a hassle-free exchange experience for our customers.
Exchange is available in the following cases:
Size Exchange – If the size does not fit properly
Product Exchange – If the customer wishes to change the model or design
Quality Concern – If the customer is not satisfied with the product quality
Major Damage from Our Side – If the product arrives with significant damage caused during packaging or shipping
Conditions for exchange:
Exchange request must be raised within 48 hours of delivery
Product must be unused and in original condition with packaging
Customers may be required to share photos or videos of the product
Sneakerhead reserves the right to approve or reject exchange requests based on product condition.
5. Shipping Policy
Orders are processed within 3–7 business days after confirmation. Delivery times may vary depending on location and courier services.
Sneakerhead is not responsible for delays caused by courier partners, natural events, or unforeseen logistical issues.
Customers must ensure that the shipping address and contact details provided are correct.
6. Pricing
All prices are listed in INR and are subject to change without prior notice. Shipping charges may apply depending on the delivery location and order value.
7. Product Authenticity Disclaimer
Sneakerhead specializes in UA quality sneakers, which are high-quality replicas manufactured with premium materials and detailed craftsmanship. Customers purchasing from Sneakerhead acknowledge that these products are not official retail originals from brand-authorized stores.
8. Customer Responsibility
Customers are responsible for:
Selecting the correct size before placing an order
Providing accurate shipping information
Inspecting the product immediately upon delivery
9. Communication
All order-related communication, exchanges, and support requests should be made through our official Sneakerhead contact channels.
10. Policy Updates
Sneakerhead reserves the right to update or modify these Terms & Conditions at any time without prior notice. Customers are encouraged to review the policy periodically.
✨ Thank you for choosing Sneakerhead. We appreciate your trust and look forward to delivering premium sneakers with great style and comfort.